IGNATOV & COMPANY GROUP - Market Knowledge Provider

Please, choose the required question and click appropriate link:

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Where can I order Research Reports?

· We have special online application to provide our customers with possibilities to search for Research Reports and to order the required Reports.
· Refer to the description of the process of Research Report ordering and purchasing or go directly to online catalog.

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Why is it necessary to order Research Reports in online catalog?

Our catalog is an excellent online application that easily supports our clients with the next online services:

· Browsing of the index of the available Research Reports.
· Full-text searching for the Research Reports corresponding to some specific objects (companies, persons, regions, industries, etc.).
· Access to Research Reports' description pages with key information on the corresponding items (companies, persons, regions, industries, etc.) as well as on the Intelligence Reports themselves (prices, volume, date of the last update, etc.).
· Access to Research Reports' content lists.
· Online ordering with the help of shopping card.
· Shopping card management (to add item, to delete item, etc.).
· Online registration process.
· Online generation of the Invoice.

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Can I order Research Report by e-mail or fax?

You can order our online products by fax or e-mail.

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How can I find the Research Report on the specific company?

· You can search for the required Company Report through the index of the available reports or by the name of the company, person, etc.
· The index of the available reports is organized by reports' types. The list of countries or/and of industries is available inside every top section of the index. Choose the required country and/or industry and you'll see the list of companies, industries, etc. in alphabetical order. After you click on company's or person's name as well as on specific industry you'll see the page with detailed Report's description, prices and other useful information.
· If you know the exact name in English of the required company or person you can find the corresponding Report through Search page. Enter the full name or its part, click "Search" button and you'll see the list of available Intelligence Reports that refer to the name you have entered. Choose the required link and go directly to the corresponding description page.

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What have I to do if I do not know how the exact name of the company (person) is written?

· If you are not sure in name's rightness search the item through the index or enter some part of the name as the search string.
· We are glad to help you to find the specific Intelligence Report in our online catalog so if you have some problems with the search simply ask us by e-mail or via online Feedback Form.
· Also you can send us your request if you are not sure in some company's or person's name. Write it in such a manner as you know it and we'll say you if Intelligence Report on such company or person is available in our online catalog.

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What have I to do if I cannot find the required company in online catalog?

· If you cannot find the required company in our online catalog you can order Company Reference service. Company Reference is an excerpt from the Register of Companies that contains the most common data - company's legal names, data on registration, legal and actual addresses, shareholders and directors. Currently we are able to provide you with references on 6 million CEE & FSU companies. Please refer to the corresponding section of our Website.
· Also we'll be glad to do specific Company Profile work for you. Please refer to the corresponding section of our Website.

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What have I to do if I cannot find the required item in online catalog?

If you cannot find the required item in our online catalog we'll be glad to do specific Market Research work for you. Please refer to the corresponding section of our Website.

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Why do Research Reports exist in 3 various Editions?

· Every Research Report is available in three editions - Basic, Extended and Advanced - that differ in content and volume as well as in price. Note that the Editions of the specific Report are different items for purchase.
· You can choose the required level of intelligence and pay money only for those data you are really interested in.
· Note that every next Edition of our Report covers all data from the preceded Edition. So the Extended Edition contains all information from the Basic Edition of the corresponding Report as well as some extended data. The Advanced Edition covers all items available in the corresponding Extended and Basic Editions as well as it contains some additional information.
· Note that few Company Reports exist not in 3 but in 4 different Editions. The fourth - Special - Edition of Company Report is available for those companies whose key affiliates have their own Company Reports. Special Edition of Company Report contains full information on the company (as per the corresponding Advanced Edition) and detailed information on each of the company's key affiliates (as per Extended Editions of the reports on corresponding affiliates).
· Click here to see the difference in content and volume between the various Editions of Company Reports.

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What is the difference between the Basic Edition and the Extended Edition?

· The Basic Edition contains only key information on the corresponding item (company, person, industry, etc.).
· The Extended Edition contains all information from the Basic Edition of the corresponding Report as well as some extended data.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Company Reports.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Bank Reports.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Personality Reports.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Market Reports.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Country Reports.
· Click here to see the difference in content and volume between the Basic Edition and the Extended Edition of Region Reports.

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What is the difference between the Extended Edition and the Advanced Edition?

· The Extended Edition contains detailed information on the corresponding item (company, person, industry, etc.).
· The Advanced Edition contains all information from the Extended Edition of the corresponding Report as well as other data that make it the source of full information on the corresponding item.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Company Reports.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Bank Reports.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Personality Reports.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Market Reports.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Country Reports.
· Click here to see the difference in content and volume between the Extended Edition and the Advanced Edition of Region Reports.

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What is the difference between the the Advanced Edition and the Special Edition?

· Few Company Reports exist not in 3 but in 4 different Editions.
· The fourth - Special - Edition of Company Report is available for those companies whose key affiliates have their own Company Reports.
· The Advanced Edition contains full information on the corresponding item (company, person, industry, etc.) and basic information on the company's key affiliates.
· Special Edition of Company Report contains full information on the company (as per the corresponding Advanced Edition) and detailed information on each of the company's key affiliates (as per Extended Editions of the reports on corresponding affiliates).
· Key affiliates of every company (that has the Special Edition of Company Report) are listed in company's description in online catalog. Refer to such descriptions to know what key affiliates have been included to the corresponding Special Edition reports.
· Click here to see the difference in content and volume between the Advanced Edition and the Special Edition of Company Reports.

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Can I upgrade the Basic Edition to the Extended Edition, Advanced Edition or Special Edition?

· You can upgrade from the Basic Edition to the Extended, Advanced or Special Editions of the required Report without any problems. It means that you can purchase the Basic Edition at first, to study it and to upgrade it to Extended, Advanced or Special Edition any time you want.
· All you have to do is to pay the spread in prices between the required Edition and the Basic Edition.
· In other, all details of purchase process for the price spread payment are the same - we'll send you the Invoice, after your payment will be accepted by our bank we'll send you the copy of the Report (in corresponding Edition) by e-mail.

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Can I upgrade the Extended Edition to the Advanced Edition or the Special Edition?

· You can upgrade from the Extended Edition to the Advanced or Special Editions of the required Report without any problems. It means that you can purchase the Extended Edition at first, to study it and to upgrade it to Advanced or Special Edition any time you want.
· All you have to do is to pay the spread in prices between the required Edition and the Extended Edition.
· In other, all details of purchase process for the price spread payment are the same - we'll send you the Invoice, after your payment will be accepted by our bank we'll send you the copy of the Intelligence Report (in corresponding Edition) by e-mail.

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Can I upgrade the Advanced Edition to the Special Edition?

· You can upgrade from the Advanced Edition to the Special Edition of the required Report without any problems. It means that you can purchase the Advanced Edition at first, to study it and to upgrade it to Special Edition any time you want.
· All you have to do is to pay the spread in prices between the Special Edition and the Extended Edition.
· In other, all details of purchase process for the price spread payment are the same - we'll send you the Invoice, after your payment will be accepted by our bank we'll send you the copy of the Intelligence Report (in corresponding Edition) by e-mail.

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How can I read the content list of the required Research Report?

· Our online catalog contains description pages for each Report. You can find the basic characteristics of the object (company, person, industry, etc.) as well as the key information on the corresponding Intelligence Report (price, date of the last update, delivery basis, etc.).
· Also you can find the link to the detailed content list of the required Report. The content list contains full description of what information is available in the specific Report (for every of 3 Editions of such Report).
· Click here to see the typical content of Company Reports.
· Click here to see the typical content of Bank Reports.
· Click here to see the typical content of Personality Reports.
· Click here to see the typical content of Market Reports.
· Click here to see the typical content of Country Reports.
· Click here to see the typical content of Region Reports.

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What version of the specific Research Report do I purchase?

· You purchase only current version of required Report without any free update in the future. Non-refundable fee for each edition is indicated in every Report's Description.

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How can I know about the date of the last update of the required Research Report?

· We upgrade our Reports every week.
· We'll deliver you the purchased Report in a version actual at the date of delivery.

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What have I to do to order the required Research Report?

To order some specific Report in online catalog you have to do the following steps:

· To find the required Report (it can be done by the index's browsing or by using of the "search" option);
· To choose an Edition of the required Report;
· To choose the required language of the Report (English that is default language or Russian);
· To click on "Add to Card" button;
· If you want to order another Report click on "Confirm" button and you'll get back to index;
· If you want to complete with your order click on "Checkout Now" button;
· It's necessary to enter your personal information in registration form;
· Click "Next" button;
· You'll get an Invoice with detailed information on your order (including order number) as well as payment instructions and our bank accounts details;
· Please print an Invoice and click on "Done" button.

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How can I know the current price of the required Research Report?

· You can find the current prices for various Editions of any Report at the corresponding description page inside online catalog.
· Note that we publish our prices both in US dollars and in Euro (by our current internal exchange rate). You can pay the ordered Reports in any of these two currencies.

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How can I pay for the ordered Research Report?

· Currently only Payment on Account (Bank Transfer) method of payment is applicable. You have to transfer the required total fee indicated in specific Invoice to our bank account in 5 business days of date of the Invoice. Note that we have two different accounts for US dollars and Euro funds transfer. Choose the proper account according to the currency you will pay in. Indicate your Order number in your Bank Transfer documents. If you have not paid the Invoice in 5 days of date of the Invoice you have to re-order the required Intelligence Reports.
· To support your order we need some payment information. Please, notify us about your payment by e-mail and send us a copy of payment document by e-mail or by fax.
· Please note that our Invoices don't contain any bank charges that must be paid to your bank for transfer transaction. It's necessary that we'll receive the exact total sum indicated in the specific Invoice.
· If you need a signed copy of the Invoice by fax or e-Mail simply tell us and we'll send you such copy.

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How will I receive the purchased Research Report?

· We shall deliver you by e-mail: a) the ordered Intelligence Report in PDF file and b) the password to access such encrypted PDF file.
· Note that all Intelligence Reports are available only in PDF files encrypted with passwords. You need Adobe Acrobat Reader (3.0 and later) to be installed on your PC to read Intelligence Reports. Refer to Adobe's Website for free download of the current version of Acrobat Reader.

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What is the delivery time for the purchased Research Report?

· We understand you desire to get the ordered Reports as quickly as it's possible. We'll send you the ordered report immediately when the payment will be received and our bank will confirm this fact. All of the payments made by our customers have been transferred in 3 - 5 business days. Our bank confirms us the payments in few minutes after they have been accepted.
· We shall deliver you the purchased Intelligence Reports in few minutes after acceptance of the payment at our bank account.

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What kind of software do I need to read Research Reports?

· All Reports are available only in PDF files encrypted with passwords.
· You need Adobe Acrobat Reader (3.0 and later) to be installed on your PC to read Reports.
· Refer to Adobe's Website for free download of the current version of Acrobat Reader.
· We warrant that inaccessible Reports (i.e. Reports that can't be opened with Adobe Acrobat Reader 3.0 or later) will be replaced with accessible copies within sixty (60) days after the date of delivery.

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How can I use the purchased Research Report?

· The use of any Report purchased in our online catalog is available under conditions of the Product License Agreement.
· You may use purchased Reports on a computer system for your own internal use and may make only one copy of every Report for archival purposes, provided that said archive copy will be used solely for backup purposes and will contain all copyright and proprietary notices resident in Report.
· You specifically may a) view Reports, b) search data in Reports, and c) print up to five (5) hard copies of every Report. Customer may not photocopy printouts (hard copies) of Reports.
· Reports are for your personal use only and not for commercial exploitation. You can't sell, rent, lease, sublicense, lend, assign, or transfer, in whole or in part, or provide unlicensed third parties access to our Reports.
· No part of any Report may be modified, copied, distributed, or made available in any media, including, without limitation, hardcopy and machine-readable form, in any manner now known or to become known, and in any format necessary including, but not limited to Internet, portable digital storage devices, client-server computer networking environments, and paper printouts, with or without charge, for commercial, non-profit or public purposes, to any persons other than you, your employees or your patrons without prior written consent from our Company.
· You may use or provide access to purchased Reports only for your employees or patrons.
· You may use or provide access to Reports on only one computer at a time - customers are permitted to access Reports from a different computer.
· Any other use of Reports by any person or entity is strictly prohibited and a violation of the License Agreement.
· In addition, data extracted from any Intelligence Report is to be used only in accordance with the terms of the License Agreement.
· IF YOU PURCHASE AND/OR OPEN ANY REPORT, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE INTELLIGENCE REPORT LICENSE AGREEMENT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

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Can I print the content of the purchased Research Report?

· You may print up to five (5) hard copies of every Report you have purchased in our online catalog.
· You may not photocopy printouts (hard copies) of Reports.
· The use of any Report purchased in online catalog is available under conditions of the Product License Agreement.

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Can I copy the content of the purchased Research Report?

· No part of any Report may be copied, distributed, or made available in any media, including, without limitation, hardcopy and machine-readable form, in any manner now known or to become known, and in any format necessary including, but not limited to Internet, portable digital storage devices, client-server computer networking environments, and paper printouts, with or without charge, for commercial, non-profit or public purposes, to any persons other than you, your employees or your patrons without prior written consent from our Company.
· All Reports are password-protected from any kind of copying.
· The use of any Report purchased in our online catalog is available under conditions of the Product License Agreement.

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Can I backup the purchased Research Report?

· You may use purchased Reports on a computer system for your own internal use and may make only one copy of every Report for archival purposes, provided that said archive copy will be used solely for backup purposes and will contain all copyright and proprietary notices resident in Report.
· The use of any Report purchased in our online catalog is available under conditions of the Product License Agreement.

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Can I edit or modify the content of the purchased Research Report?

· No part of any Report may be modified, edited or made available in any media, including, without limitation, hardcopy and machine-readable form, in any manner now known or to become known, and in any format necessary including, but not limited to Internet, portable digital storage devices, client-server computer networking environments, and paper printouts, with or without charge, for commercial, non-profit or public purposes, to any persons other than you, your employees or your patrons without prior written consent from our Company.
· All Reports are password-protected from any kind of editing and modifying.
· The use of any Report purchased in our online catalog is available under conditions of the Product License Agreement.

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Can I re-sell the purchased Research Report?

· Reports are for your personal use only and not for commercial exploitation. You can't sell, rent, lease, sublicense, lend, assign, or transfer, in whole or in part, or provide unlicensed third parties access to our Reports.
· All Reports are signed by undeletable identification mark that contains information about the customer to whom the specific copy of the Report has been delivered.
· The use of any Report purchased in our online catalog is available under conditions of the Product License Agreement.

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